Refund policy
**Return Policy**
We want you to be completely satisfied with your purchase at StarReach Store. If you are not satisfied for any reason, we offer a 30-day return policy from the date you receive your item.
**Eligibility Criteria:**
To be eligible for a return, your item must meet the following criteria:
1. The item must be in the same condition as when you received it.
2. It should be unworn or unused.
3. Must have all original tags attached.
4. The item must be in its original packaging.
Additionally, please ensure you have the receipt or proof of purchase.
**Initiating a Return:**
To start a return, contact us at [info@starreachstore.com](mailto:info@starreachstore.com). You will receive further instructions on the return process. Please note that returns should be sent to the following address: [INSERT RETURN ADDRESS].
**Important Note:**
Returns will only be accepted if a return request is made in advance. Items sent back to us without prior authorization will not be accepted.
**Damages and Issues:**
Inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, contact us immediately. We will evaluate the issue and make it right.
**Return Policy**
We want you to be completely satisfied with your purchase at StarReach Store. If you are not satisfied for any reason, we offer a 30-day return policy from the date you receive your item.
**Eligibility Criteria:**
To be eligible for a return, your item must meet the following criteria:
1. The item must be in the same condition as when you received it.
2. It should be unworn or unused.
3. Must have all original tags attached.
4. The item must be in its original packaging.
Additionally, please ensure you have the receipt or proof of purchase.
**Initiating a Return:**
To start a return, contact us at [info@starreachstore.com](mailto:info@starreachstore.com). You will receive further instructions on the return process. Please note that returns should be sent to the following address: [INSERT RETURN ADDRESS].
**Important Note:**
Returns will only be accepted if a return request is made in advance. Items sent back to us without prior authorization will not be accepted.
**Damages and Issues:**
Inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, contact us immediately. We will evaluate the issue and make it right.
**Non-Returnable Items:**
Certain items cannot be returned, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.
**Exchanges:**
For a quick exchange, return the original item and make a separate purchase for the new item.
**European Union 14-Day Cooling Off Period:**
If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. The item must meet the same conditions as mentioned above.
**Refunds:**
Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be processed within 10 business days to your original payment method. Note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, contact us at [info@starreach.store] for assistance.
Thank you for shopping with StarReach Store. If you have any further questions or concerns, please don't hesitate to reach out.